The CDC has a set of quality standards and best practice guidelines designed to meet the needs of children with special educational needs.

We are required to meet these standards which are designed by the CDC and approved by the Social Welfare Department. These policies and procedures which govern the CDC operations are available for parents’ reference in our office. Monthly based statistics are also available in our office for reference. Service users are invited to provide any comments or feedback regarding the policies, procedures and statistics.

Standard 1 – Service description and information

Programme descriptions and information for all services offered by the CDC are located on the website

Standard 2 – Regular review of policy and procedure documentation

The CDC regularly reviews its policies and procedures on a three-five year rotational basis.

Standard 3 – Records of activities

Training hours, therapy hours, assessments and any other activities related to the children are kept for statistical purposes.

Standard 4 – Roles and responsibilities of staff, management committee and other decision making bodies

Descriptions of roles and responsibilities of the leadership team and governing bodies are updated as and when appropriate.

Standard 5 – Human resources

Policies and procedures on recruitment, deployment, promotion, contracts, discipline, induction, supervision, appraisal and training and development for staff.

Standard 6 – Planning, review and evaluation of performance

Strategic/directional plans are reviewed annually and updated every three years.

Standard 7 – Policies and procedures to ensure effective financial management

Policies and procedures for developing and endorsing budgets, managing financial resources and monitoring performance, and on introducing efficiencies.

Standard 8 – Compliance with legal obligations

Policy and procedures to ensure compliance.

Standard 9 – Safe physical environment

Policies and procedures are written and implemented relating to health and safety, fire and typhoons. These include handling emergencies, roles of staff, hazards and maintenance and records of incidents and accidents.

Standard 10 – Clients entry and exit from the CDC

Policy and procedures written and implemented relating to criteria and priority for entry, target groups and refusal of entry.

Standard 11 – Assessing clients needs

Policy and procedures for assessing and meeting clients needs, including responsibilities, mechanisms for consulting parents and for specifying timeframes and plans for implementation of programmes and review.

Standard 12 – Right to make informed choices

Policy and procedures formulated and a list of possible circumstances for choices compiled with timeframes and information on how and when choices need to be made including responsibilities.

Standard 13 – Service user’s rights in relation to private property

Policy and procedures in relation to looking after private property in the CDC .

Standard 14 – Service user’s rights to confidentiality and privacy

Policies and procedures written and implemented.

Standard 15 – Complaints procedure

Policy and procedures written and implemented in relation to service users, staff and others, including responsibilities, recording, reporting and freedom from retribution.

Standard 16 – Freedom from abuse

Policy and procedures written and implemented, including staff training on the nature of abuse and how to identify cases and on recording and documentation.